Tag: Store
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What Day Does This Need to be Returned?
Blockbuster has figured out that helping customers get their videos back on time is good for business. This is another example that does not mistake-proof the process but does help customers get it right. If every process we interacted with did as well, the number of mistakes we made would be dramatically reduced.
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Notifying Management About a Dirty Bathroom
This clever idea is not a mistake-proofing device in the purest sense. However, rapid feedback is a guiding principle in mistake-proofing and this switch in a discount store restroom seems to fully exemplify that idea.
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Automatic Change Makers Save Time and Prevent Mistakes
Telequip offers an automatic coin dispenser. Its selling point is that it cuts 5-7 seconds off transaction times. But it also reduces human error. Employees no longer need to count out change, and customers are not short-changed.
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Kids’ Shoe Sizing Gauge
Shoes purchased in discount stores do not have the old metal sliding, shoe-size gauges Fitting small children can be challenging for parents. This foam template seems like a good step.
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Shoplifting Prevention
Retail stores and libraries use “electronic article surveillance” systems to prevent the removal of merchandise and books that have not been paid for or checked out.