By Site Founder John Grout:
Mistake-Proofing the Design of Health Care Processes
By Site Manager Mark Graban:
The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation
Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement
Recommended by John Grout:
Mistake-Proofing: Designing Errors Out
By Richard B. Chase and Douglas M. Stewart (2008)
Free PDF eBook (shared with permission)
Via Amazon (out of print)
Other Mistake-Proofing Books:
Mistake-Proofing for Operators: The ZQC System (The Shopfloor Series)
Mistake Proofing for Lean Healthcare (Lean Tools for Healthcare Series)
Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing
Poka-Yoke: Improving Product Quality by Preventing Defects
Zero Quality Control (Shingo)